Can I request a copy of my transaction history for tax or personal records?

Yes. Log in, go to Wallet > Transaction History and download a PDF. For a detailed formal report, email support@bandarq.xyz with your account email and the date range. We provide it free within 48 hours.

If I close my account, can I reopen it later?

Account closures are permanent for 30 days. After 30 days, you can request reactivation via support@bandarq.xyz, but your old account data remains archived. You may also open a new account with a different email address immediately.

Reference

Your Account Terms and Data Rights at bandarq

We operate transparently with Indonesia players. When you open an account at bandarq, you agree to our terms of service, which cover account ownership, deposit and withdrawal rules…

Account ownership and closure rightsData handling and privacy frameworkWithdrawal verification and timing

Explore the Lobby Read FAQ

Policy Scope and Local Compliance

bandarq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

bandarq's terms apply to all account holders in regions where local law permits our service. Access to the lobby, games, and payment rails depends on local law. Your account is yours — you control it and can close it any time through the account settings page.

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Deposits via DANA, OVO, GoPay and QRIS are subject to our transaction policy: we verify large withdrawals within 24 hours to prevent fraud, and we retain transaction records for regulatory purposes. Your login credentials and two-factor authentication settings remain under your control. If you believe a
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transaction is incorrect or unauthorised, contact our support team with the transaction ID and your account email.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Account or Legal Questions

Live Chat Open your account menu in the lobby and tap Support. We respond during Indonesia business hours, Monday to Friday 09:00–18:00 Jakarta time, and Saturday 10:00–16:00 for urgent account issues.

Email Send account disputes, data requests or legal questions to [email protected]. Please include your account email, transaction ID (if relevant), and a clear summary. We aim to respond within 48 hours.

Account Settings Log in to bandarq, go to Settings, then Legal & Privacy. From there you can request a copy of your data, close your account, or update your withdrawal verification method.

HOW WE PROTECT YOU

Data Security, Cookies and Account Controls

Password and Two-Factor Auth

Your password is encrypted. We strongly encourage two-factor authentication via SMS or authenticator app — enable it in Settings under Security. This prevents unauthorised login even if someone has your password.

Data Retention

We keep your personal data (name, email, phone, withdrawal address) for the life of your account plus 3 years after closure, as required by local regulators. Transaction records are retained for 7 years for audit purposes.

Cookies and Tracking

We use cookies to keep you logged in and to improve the lobby experience. Functional cookies are necessary; analytics cookies are optional. Manage your preferences in the Privacy Centre linked from account Settings.

Withdrawal Verification

Withdrawals over Rp 5,000,000 require identity verification. We ask for a photo ID or bank statement to confirm you own the withdrawal account. This protects you from fraud and ensures payouts reach the right person.

Account Closure

Close your account anytime via Settings > Account > Permanent Closure. We refund any balance within 5 business days to your registered withdrawal account. Your data remains archived for 3 years per regulation.

Data Access Request

Under data protection law, you can request a copy of all personal data bandarq holds on you. Submit a request via [email protected] with subject 'Data Access Request'. We provide it within 30 days, free of charge.

Frequently Asked Questions About Legal and Account Terms

Yes. Go to Settings > Account Details to update your email. To change your withdrawal bank account, tap Wallet > Withdrawal Methods. You must verify the new account with a test deposit or ID scan. Changes take effect within 24 hours.

Contact support immediately with the date and time you noticed the issue. We'll review your login history and can freeze the account while we investigate. If we confirm unauthorised access, we'll help you recover your balance and secure your account.

Withdrawals to DANA, OVO, GoPay and QRIS usually clear within 5–15 minutes after verification. Larger amounts (over Rp 5,000,000) may take 24 hours for our security team to confirm the request is legitimate.

No. We do not sell your data. We share information only with payment processors (to complete deposits and withdrawals) and regulators when required by law. Your data stays confidential within bandarq and our trusted partners.

Yes. Log in, go to Wallet > Transaction History and download a PDF. For a detailed formal report, email [email protected] with your account email and the date range. We provide it free within 48 hours.

Contact us immediately if you dispute a deposit or withdrawal. We investigate and respond within 5 business days. Chargebacks filed directly with your bank without contacting us first may result in account suspension while we verify the claim.

Account closures are permanent for 30 days. After 30 days, you can request reactivation via [email protected], but your old account data remains archived. You may also open a new account with a different email address immediately.

Your Account Terms and Data Rights at bandarq

How to Contact Us About Account or Legal Questions

Data Security, Cookies and Account Controls

Password and Two-Factor Auth

Data Retention

Cookies and Tracking

Withdrawal Verification

Account Closure

Data Access Request

Frequently Asked Questions About Legal and Account Terms

01 Can I change my account email address or withdrawal bank account after I register?

02 What happens if I think someone else accessed my account without permission?

03 How long does a withdrawal take from bandarq to my DANA, OVO, GoPay or QRIS wallet?

04 Does bandarq sell or share my personal information with other companies?

05 Can I request a copy of my transaction history for tax or personal records?

06 What is your policy on account disputes and chargebacks?

07 If I close my account, can I reopen it later?

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