Reference

Privacy at bandarq — What You Need to Know

Q: What if I notice suspicious activity on my account?

Log out immediately and email support@bandarq.xyz with the date and time. We check your login history within two hours, reset your password for you, and review any unauthorised transactions to reverse them where applicable.

We handle your account details, payment information and betting history with care.

Data you controlPayment securityAccount access rights

Explore the Lobby Read FAQ

What Information We Collect and Why

bandarq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account at bandarq, we collect your name, email, phone number and proof of identity to verify your account and meet local anti-money-laundering rules. We record your login history, game activity, bet amounts and outcomes so we can calculate payouts accurately and flag

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unusual account behaviour. We also store details of every deposit and withdrawal — including which payment method (DANA, OVO, GoPay or QRIS) you used and the timestamp — to keep your transactions clear and auditable. We do not sell this data to third parties. We use
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it only to run your account, process withdrawals, communicate with you about policy changes, and comply with where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

WE'RE HERE FOR YOU

How to Reach Us About Your Privacy

Email Support Contact our privacy team at [email protected] with questions about your data, access requests or corrections. We respond within 48 hours on weekdays.

Live Chat Open your account and head to the Help section in the lobby. Our team is live Monday to Sunday, 09:00–23:00 Indonesia time, to answer privacy concerns.

Account Settings Review what we hold about you by logging into your account, opening Settings > Personal Data, and viewing or updating your phone, email and identity details.

SECURITY AND CONTROL

How We Keep Your Data Safe and Give You Control

Encrypted Payments

Your DANA, OVO, GoPay and QRIS transaction details are encrypted end-to-end. We never store your full payment credentials; only your account receives the deposit or processes the withdrawal instruction.

Account Passwords

Your login password is hashed and salted on our servers; our staff cannot see it. If you forget your password, we verify your identity via email or phone before you can reset it.

Cookie Use

We use cookies to keep you logged in and to remember your lobby preferences. You can clear cookies anytime in your browser settings without losing your account or funds.

Data Retention

We keep your account data, bet history and transaction logs for seven years to meet Indonesian tax and anti-fraud rules. After that, we delete or anonymise the information.

Access Your Data

Email [email protected] to request a copy of all data we hold about you. We send you a full export within 10 business days, free of charge.

Correct or Remove

If your name, email or phone is wrong in your account, go to Settings > Personal Data and update it. To request account closure and data deletion, contact support with your account number.

Privacy Questions Answered

No. We do not sell or share your account details, betting history or payment data with any other operator. We may share anonymised fraud signals with payment processors (DANA, OVO, GoPay and QRIS) to block scams, but they never see your name or account number.

When you request account closure, we stop accepting new bets immediately and process any pending withdrawals. We delete your login credentials and personal data after seven years if required by local tax law; otherwise we remove it within 30 days of your closure request.

Yes. Log into your account, go to History, and filter by Bets or Transactions. You can download a statement of all your activity over any date range. Withdrawals show the time, amount and payment method used.

We never store your full DANA, OVO, GoPay or QRIS credentials. When you deposit, you approve the transaction in the payment app itself; we receive only a confirmation token. For withdrawals, we verify your registered phone or bank account before sending the payout.

Your live table sessions are private to your account; other players and dealers do not see your name or balance. Recorded live sessions are kept on our servers for one week so you can review past rounds, then deleted. Your slot play is entirely private and not shared.

Log out immediately and email [email protected] with the date and time. We check your login history within two hours, reset your password for you, and review any unauthorised transactions to reverse them where applicable.

We send you emails only about your account (login alerts, withdrawal confirmations, policy updates) or promotions you subscribed to. You can opt out of marketing emails anytime in Account Settings > Communications. We never sell your email to third parties.

Privacy at bandarq — What You Need to Know

How to Reach Us About Your Privacy

How We Keep Your Data Safe and Give You Control

Encrypted Payments

Account Passwords

Cookie Use

Data Retention

Access Your Data

Correct or Remove

Privacy Questions Answered

01 Do you share my data with other gambling sites?

02 What happens if I ask you to delete my account?

03 Can I see my bet history and withdrawal records?

04 How do you handle my payment method data?

05 Who can see my live table streams and game play?

06 What if I notice suspicious activity on my account?

07 Does bandarq use my data for marketing emails?

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